FAQs

ABOUT THE PRODUCTS

Q: What is your MOQ for customized products?

A: Our standard MOQs are as follows:

Adding logo: 100 pieces

Custom pattern/design: 500 pieces

Custom shape/mold: 2,000 pieces These quantities ensure optimal production efficiency and cost-effectiveness for your customized ceramics.

Q: What is the process for product customization?

A: Please refer to our CUSTOMIZED page. It typically includes design confirmation, sample approval, production scheduling, quality inspection, and final shipment. Our team will guide you through each stage to ensure your specifications are met.

Q: How long does customization take?

A: Production lead time is typically 20-30 days for logo printing or custom pattern designs. Custom shapes may require additional time for mold development. This time frame begins after final sample approval and deposit receipt.

Q: How can I check your stock availability in specific regions?

A: Click on the "QUICK SHIP WHOLESALE" section on our website. You can filter inventory by region (Middle East, Europe, Americas, China) to view real-time stock levels and immediately available products for faster delivery.

Q: What factory certifications do you hold?

A: Our manufacturing facilities are certified with internationally recognized standards including BSCI (Business Social Compliance Initiative) and SEDEX (Supplier Ethical Data Exchange), ensuring ethical labor practices, workplace safety, and responsible production.

Q: What product safety certifications do your ceramics meet for European and American markets?

A: Our products comply with the following mandatory standards:

European Standards:

EU Regulation (EC) No 1935/2004 on food contact materials

LFGB (German Food & Feed Code): More stringent requirements including sensory tests

US Standards:

FDA CPG 7117.06 & 07: Lead leaching ≤4.0mg/L, Cadmium leaching ≤0.4mg/L (based on CPG Sec. 545.400 & 545.450)

All products undergo regular third-party testing to ensure continuous compliance.

Q: What quality grades do your ceramics have?

A: Our products are classified as Grade A/B quality, indicating they meet our high standards for commercial use with minimal cosmetic imperfections that don't affect functionality. We maintain strict quality control throughout production.

Q: What packaging options do you offer?

A: Please refer to the packaging images displayed on our product pages. We provide standard export packaging including bubble wrap, inner boxes, and master cartons. If you don't see your preferred packaging shown, please consult us directly for customized packaging solutions to meet your specific requirements.

Q: What payment methods do you accept?

A: We offer flexible payment options for your convenience:Online Payment: Secure instant checkout via major credit cards (VISA, MasterCard) and digital wallets (Apple Pay, Google Pay)

Offline Payment: Telegraphic Transfer (TT) available for traditional B2B transactions and larger orders

All payment methods are processed through secure, encrypted channels to protect your financial information.

DELIVERY & RETURNS

Q: What shipping methods do you offer?

A: We provide multiple shipping options based on your needs:

Sea freight: Most cost-effective for large/bulk orders (35-45 days)

Air freight: Fast and secure for urgent orders or fragile items (7 -10 days)

Land transport: For local/regional deliveries when stock is available in our regional warehouses

Q: What if products arrive damaged or have quality issues?

A: Please take clear photos of the damaged or defective items and send them to our customer service team within 7 days of receipt. We will assess the situation and provide either replacement products or a refund for the affected items, ensuring your complete satisfaction.