INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your minimum order quantity (MOQ)?

Our MOQ varies by product, typically ranging from 100 to 500 pieces. We offer flexibility for custom designs and can discuss your specific needs.

How long does production and delivery take?

Standard production takes 30-45 days after order confirmation. Our Quick-Ship program offers faster delivery for in-stock items. Shipping time depends on your location, typically 10-30 days.

Can you customize designs with our logo?

Yes! We offer full customization including logo printing, custom colors, shapes, and packaging. Our design team can work with you to create unique products.

Do you provide samples?

Yes, we can provide samples for a fee which can be refunded upon placing a bulk order. Sample production takes 7-10 days.

What are your payment terms?

We accept T'T (wire transfer), L/c (letter of credit), and other online payment for sample orders.
Standard terms are 30% deposit and 70% balance before shipment.

Do you have quality certifications?

Yes, we are ISO 9001:2015 and Sadex certified and our products comply with FDA, LFGB standards. We can provide test reports upon request.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

** We typically respond within 24 hours during business days **

Get In Touch

We're here to answer your questions and discuss how we can help elevate your business with premium ceramic products.

Email Us

sales1@artstarhl.com

Call Us

+86 13539376837

Visit Us

No.2, Long Shen Yi Heng Road, Baita ,Fengxi District,Chaozhou. China 521000

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (CST)
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed