FREQUENTLY ASKED QUESTIONS
Our MOQ varies by product, typically ranging from 100 to 500 pieces. We offer flexibility for custom designs and can discuss your specific needs.
Standard production takes 30-45 days after order confirmation. Our Quick-Ship program offers faster delivery for in-stock items. Shipping time depends on your location, typically 10-30 days.
Yes! We offer full customization including logo printing, custom colors, shapes, and packaging. Our design team can work with you to create unique products.
Yes, we can provide samples for a fee which can be refunded upon placing a bulk order. Sample production takes 7-10 days.
We accept T'T (wire transfer), L/c (letter of credit), and other online payment for sample orders.
Standard terms are 30% deposit and 70% balance before shipment.
Yes, we are ISO 9001:2015 and Sadex certified and our products comply with FDA, LFGB standards. We can provide test reports upon request.
CONTACT US FOR ANY QUESTIONS
** We typically respond within 24 hours during business days **
Get In Touch
We're here to answer your questions and discuss how we can help elevate your business with premium ceramic products.
Email Us
sales1@artstarhl.com
Call Us
+86 13539376837
Visit Us
No.2, Long Shen Yi Heng Road, Baita ,Fengxi District,Chaozhou. China 521000
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (CST)
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed